Question 1

Welche Voraussetzungen braucht unsere Organisation für Microsoft Copilot oder Google Gemini?

Accepted Answer

For a productive AI launch, you need suitable M365 or Google licenses, a clean authorization and data access concept (least privilege), clear guidelines for responsible use and a small pilot team with specialist departments, IT and data protection. Dedicated onboarding, training, a champions program and telemetry to monitor usage and security are recommended. Technically, we review Tenant settings, OneDrive/SharePoint governance and third-party integrations.

Question 2

Wie läuft ein KI-Pilotprojekt ab?

Accepted Answer

A typical pilot takes 4-6 weeks: Diagnosis & use case selection, technical preparation (licenses, policies, data access), enablement & training, controlled rollout to pilot group, success measurement based on defined KPIs (e.g. time savings, usage rate, satisfaction), conclusion with recommendations for scaling. Results are documented and summarized in a Go/NoGo decision.

Question 3

Wie messen wir den Nutzen von Copilot oder Gemini?

Accepted Answer

We recommend combined metrics: quantitative KPIs (time saved in research, email, meetings; automation rate; reduction in manual steps), qualitative KPIs (user satisfaction, NPS, adoption rate), telemetry from M365 or Google Workspace, random task time measurements provide reliable data. A KPI dashboard shows progress per area and forms the basis for scaling decisions.

Question 4

Wie gehen wir mit Datenschutz und Compliance (CH/EU) um?

Accepted Answer

Data minimization and a graduated authorization concept are key. We check data flows and storage locations (CH/EU), define guidelines for sensitive use (e.g. no personal data in prompts). A privacy briefing for pilot users and audits before the rollout are mandatory.

Question 5

Was ist ein RAG-Wissensassistent (Agent) und wann lohnt er sich?

Accepted Answer

RAG (Retrieval-Augmented Generation) combines a language model with your verified knowledge base. RAG is worthwhile for document-intensive processes (support, quality, compliance). We start with source selection, access control and guardrails and develop agents. Success: more precise answers and fewer hallucinations. We work with Microsoft Copilot or Gemini.

Question 6

Welche Prozesse eignen sich für Automatisierung?

Accepted Answer

Recurring, rule-based activities with clear inputs/outputs (e.g. approvals, form processing, status messages, email drafting, log creation) are well suited. We prioritize according to benefit x feasibility, start with low-code prototypes and harden successful flows. Governance includes naming conventions, environments, monitoring and security reviews. Microsoft Power Automate & AI Builder or Google AI Studio & AppSheet.

Question 7

Welche Rollen braucht ein KI-Programm?

Accepted Answer

A lean setup includes: Executive Sponsor, Program Management, IT/Platform, Data Protection/Legal, Security, Department Champions, Training/Change, Controlling.

Question 8

Welche Kostenmodelle bietet TeamWolke an?

Accepted Answer

Package prices for workshop/pilot, daily rates for consulting/training and optional retainers for operation/further development are typical. We provide transparent scopes, milestones and success criteria. Take a look at our learning offer (mailto:https//teamwolke.

Question 9

Wie sorgen wir für Akzeptanz und Change-Management?

Accepted Answer

We combine a 'WhyNow' story, concrete use cases, lightweight training (use case path), a community of champions and visible sponsorship. An enablement plan links learning paths with KPIs and security guard rails.

Question 10

Welche Risiken gibt es bei GenKI-Einführung und wie mitigieren wir sie?

Accepted Answer

Typical risks: Data leakage, hallucinations, bias, shadow IT, legal issues. Countermeasures: RAG with curated sources, prompt guardrails, human-in-the-loop, training and clear guidelines. We document responsibilities and escalation paths.

Question 11

Wie wählen wir die richtigen Use Cases aus?

Accepted Answer

We use an evaluation matrix comprising benefits (time/money/risk), feasibility (data, processes, tools) and compliance. In workshops, we prioritize 5-8 candidates, refine 2-3 as pilots and define clear measures of success.

Question 12

Was meint Ihr mit «Technologie im Dienste des Menschen»?

Accepted Answer

AI is a tool that is used by people. Technological progress and moral responsibility are inextricably linked. We offer value-based advice that is always focused on fairness, transparency and data protection. Our services are designed to increase efficiency in your organization while ensuring that the technologies used are deployed safely and responsibly.

Question 13

Wie beginne ich die Zusammenarbeit mit Teamwolke?

Accepted Answer

The easiest way to start your journey to the cloud and AI is with a free 25-minute virtual callteamwolke. In this no-obligation exchange, you will have the opportunity to share your challenges and learn how we can help you increase your productivity and streamline your operations.

Question 14

Arbeiten Sie nur mit bestimmten Tools oder Anbietern?

Accepted Answer

We specialize in the seamless integration of cloud and AI solutions into existing Microsoft (Microsoft 365, Copilot, Power Apps) and Google (Google Workspace, Gemini, AppSheet) environments. Our expertise in these two leading ecosystems enables us to develop efficient and customized solutions that improve the day-to-day work of your teams.

Question 15

Wie kann KI die Produktivität meines Unternehmens steigern?

Accepted Answer

AI has the potential to massively increase productivity. Over 60% of business owners believe that AI technologies can make their work more efficient. Through process automation and content creation, AI can reduce manual labor and free up valuable resources that can be used for more strategic tasks.

Question 16

Welche Arten von Schulungen bietet Teamwolke an?

Accepted Answer

Teamwolke offers customized training (skill-ups) ranging from basic knowledge to advanced AI techniques. This includes practical live sessions and videos as well as training on the responsible use of AI.

Question 17

Wie stellen Sie sicher, dass die Schulungen auf unsere Bedürfnisse zugeschnitten sind?

Accepted Answer

Customer feedback confirms that our training courses are tailored precisely to the specific needs and questions of the teams. One trainer is described as "highly motivated" and "knowledgeable" with the ability to deliver "just the right amount of information for the users". This ensures high efficiency and relevance of the learning content.

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